NeverMiss · Cally
Terms & Conditions
These terms apply to the Cally lead response service operated by NeverMiss, a sole proprietorship based in Antioch, California. By submitting an inquiry form that uses Cally, or by signing up for Cally as an agent, you agree to these terms.
The service
Cally replies by text message to people who submit a real estate inquiry on a client agent's website. It confirms the inquiry, offers follow-up, and alerts the agent about new leads. Cally does not give real estate, pricing, legal or financial advice.
SMS Terms
- Program: NeverMiss / Cally inquiry follow-up messages.
- Consent: You agree to receive automated text messages about your inquiry when you submit the form and check the consent box. Consent is not a condition of buying or selling property.
- Frequency: Message frequency varies based on your inquiry.
- Cost: Message and data rates may apply.
- Opt out: Reply STOP to any message to stop receiving texts. You will receive one confirmation message.
- Help: Reply HELP to any message for help.
- Carriers: Carriers are not liable for delayed or undelivered messages.
For agents: pilot, billing and cancellation
This section applies to real estate agents and teams who sign up for Cally.
- Free pilot: New agents get a free 14-day pilot. Nothing is charged during the pilot, and if you don't subscribe when it ends, Cally simply stops texting your leads.
- Price: After the pilot, Cally costs $297 per month, billed in advance through Stripe, our payment processor. Your subscription renews automatically each month until you cancel.
- Cancel anytime: You can cancel in the billing portal at billing.stripe.com/p/login/7sYaEZdwD54ifxkfzib7y00 or by replying to any billing email. Cancellation takes effect at the end of your current billing month, and Cally keeps working until then. Partial months are not refunded.
- Price changes: If the price changes, we will email you at least 30 days before your next charge at the new price.
- Your leads: You are responsible for making sure the lead sources you connect to Cally are ones you're allowed to contact, and that your inquiry forms collect consent to receive texts. Cally honors every STOP request automatically.
- No guarantee of results: Cally helps you respond to leads faster, but we can't promise any number of appointments, clients or closed deals. Text delivery depends on mobile carriers and may occasionally be delayed.
Privacy
Our Privacy Policy explains how NeverMiss collects and uses your information. We do not sell or share your SMS opt-in data with third parties for marketing purposes.
Changes
We may update these terms. The date at the top shows when they last changed.